Technical depth. Operational judgement.

Led and delivered enterprise endpoint modernisation, supporting the move of more than 5,000 Windows devices from SCCM and co-management to Intune.

Helped transition virtual desktops to Windows 365 and supported growth beyond 1,000 Cloud PCs, while strengthening automation, reporting, compliance, escalation, and BAU support.

Supported and improved enterprise Microsoft infrastructure and workplace services in a complex public-sector environment.

Combined hands-on engineering with incident response, stakeholder coordination, documentation, and continuous service improvement.

Worked with executives and technical stakeholders to restart and guide an Azure modernisation programme, balancing governance, security, delivery, and long-term supportability.

Improved access controls, managed vendors, mentored staff, and designed a controlled Microsoft 365 guest-onboarding workflow owned by the business.

Designed and delivered Azure Virtual Desktop capability that helped the organisation scale from approximately 400 to 4,000 staff during the COVID-19 response, supporting critical national telehealth services.

Led incidents, mentored five engineers, and coordinated infrastructure delivery for a 70-seat contact centre and training site completed within one week.

Roles across Spark, Fletcher Building, Metro Trains Melbourne, Veolia, and the Victorian Department of Education built broad experience in enterprise infrastructure, identity, end-user computing, cloud services, and programme delivery.

Career highlights include acting management responsibility and work on identity services supporting approximately 80,000 staff and 550,000 students at Victoria's Department of Education.